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Slow download reply data

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    Slow download reply data

    I update the current version of NT8 and I found it very slow now compared to previous version.

    I have tried to format my computer because I thought it was my computer making it slow, but I realize that it didn't make any changes at all.

    The problem I faced was when download the market data.
    I used to download it very fast before this, but now i waiting more than5 minutes and it still running to load.

    #2
    Hello soon123,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2920045" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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