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    Hello,

    When I open a new chart and select any future the charts come up blank. Any idea of how I can rectify this? Thanks!

    #2
    Hello Imack912,

    Please send me your log and trace files directly from the platform rather than posting them here, since they may contain personally identifiable information, so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: TICKET# ATTN Conner S. and include a link to this post in the body of the email.

    Looking forward to your inquiry.

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