Chart trader not working after disabling/ re-enabling global sim mode

[EnveousColnago]

Like the title says, I disabled global sim mode momentarily, then when I re-enabled it, I'm no longer able to turn on chart trader

[EnveousColnago]

Well, now it started working again out of the blue

Edit: Well now it's back to not working. Any ideas?

[NinjaTrader_Eleanore]

Hello EnveousColnago,

Thank you for your note.

I am happy to hear you got this working.

If you would like for me to investigate what occurred, please send me your log and trace files.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2920710 ATTN Eleanore

Thank you for using NinjaTrader.

[EnveousColnago]

Dredging up an old thread because the problem is back and is not fixing itself this time. Any ideas what could be causing this?

[NinjaTrader_Eleanore]

Hello EnveousColnago,

Thank you for reaching out.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2920710 ATTN Eleanore

I look forward to resolving this inquiry with you.

[Blinky]

I don't see a resolution to this question, merely another request to send in more information. This is one of those problems that Support has probably been told to ignore or delay.

[NinjaTrader_Manfred]

Hello Blinky

Thank you very much for your post.

The reason we ask for log & trace files in this regard is that there is no clear or "one-fits-all" solution. If you experience issues as the above described, they can have a variety of causes.

I can assure you that our technical support staff would never delay or ignore a reported issue, and we will always do our best to assist you.

If you experience this issue, please send us your log & trace files and we can take a closer look at what is causing this problem.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!

[Blinky]

Thanks again Manfred,
As I said before, the log and trace files were sent mere minutes after they were requested.
Maybe check your spam folder?

Of course if you'd like me to send them again, I can do that. I just can't understand why Chart Trader is greyed out every few minutes and rebooting NT8 fixes it every time...

I look forward to your reply!

Blinky
NT8.1.1.1