Rhthmic for NInjaTrader

[daven]

I am setting up a new connection for LeeLoo Trading and it states I should use "Rhthmic for NinjaTrader Brokerage, but that isn't one of my choices in the "Add" Screen. How do I get that Connection choice?

[NinjaTrader_Eleanore]

Hello daven,

Thank you very much for your question.


So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
• What is your NinjaTrader license Key? You will find this under Help -> License Key

I suspect your license key is not enabled for this provider but it can be adjusted by the sales team if so.

I look forward to your reply and update.

[daven]

Thanks for your reply. Here is the information you asked for:

Version: 8.0.23.1 64-bit
License Key: (removed)

Thanks again.
DaveN

[NinjaTrader_Eleanore]

Hello daven,

Thank you so much for your information.

The platform sales team was able to adjust your license key to include Rithmic for NinjaTrader Brokerage so now you should be able to connect to LeeLoo Trading properly!

Please let me know if I can be of any further assistance.

[daven]

I set it up and connected it but it never connects. The little connection dot remains yellow, and the LeeLoo account does not show up in the accounts section. Here is the notation from the log:

1/20/2021 9:31

Connection

LeeLoo - My Rithmic for NinjaTrader Brokerage: Primary connection=Connecting, Price feed=Connecting

[daven]

I have Rhythmic Pro Trader open and running on the same PC, and as near as I can tell it is connected to the exchange.

[NinjaTrader_Eleanore]

Hello daven,

Thank you for your update!

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2928433 ATTN Eleanore

I look forward to resolving this with you.

[daven]

Saw this file when I wen tto look at the Trace files. Not sure it was sent with the other trace file, but there is a notation in it, "Market Connection Broken".
I can't send the file to you. I keep getting an upload error message. I even tried saving the file as a text file but that still didn't work.
DaveN

[daven]

I have to leave for a dentist's appt. I'll be back in about 3-4 hours.

[NinjaTrader_Eleanore]

Hello daven,

Thank you for your reply.

I received your files and have sent a reply via HelpSpot.

I look forward to resolving this with you after your dentist appointment!