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    No Interactive Brokers under available connections

    Hi,
    I am trying to connect NT8 to TWS using the guide - https://ninjatrader.com/ConnectionGu...nnection-Guide - but NT8 does not have IB as a broker? What am I missing?

    #2
    Hello kashter,

    Thank you very much for your inquiry.

    Please send me your log and trace files so that I may look into what is occurring so we can get you connected to Interactive Brokers.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2931356 ATTN Eleanore

    I look forward to resolving this with you.
    Eleanore T.NinjaTrader Customer Service

    Comment


      #3
      Hi Eleanore,
      Thanks for the prompt response. Files sent as requested.

      Edit: Sorry Eleanore NT8 keeps locking whilst trying to send the email. Is there any other way to send you the files?

      Cheers,
      Nash
      Last edited by kashter; 01-22-2021, 08:24 AM.

      Comment


        #4
        Hello Nash,

        Thank you for your reply.

        I have been monitoring our inbox but still have not seen an email from you yet, unfortunately. Would you mind manually attaching the files I need and writing to [email protected] from your email directly?

        Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
        • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
        • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Please write "2931356 ATTN Eleanore" in either the title or body of the email.
        • Send the 2 compressed folders as attachments to this email.
        • Once complete, you can delete these compressed folders.

        Thanks in advance; I look forward to resolving this item.



        Eleanore T.NinjaTrader Customer Service

        Comment


          #5
          A note for any users with a similar experience as listed above:

          This is occurring due to the providers set on the License Key being utilized. Providers can be adjusted by the platform sales team so you can utilize other connection types (like Interactive Brokers in this example).

          If you are experiencing similar issues, you can reach out to them directly via email at [email protected] or you can write into the platform support team and we can help resolve this as well at [email protected]

          Thank you for using NinjaTrader.
          Eleanore T.NinjaTrader Customer Service

          Comment

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