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Intermittent connection but no data feed - Continuum Demo

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    Intermittent connection but no data feed - Continuum Demo

    Hi.

    I signed up for a demo / practice account a couple of days ago and everything worked well. Yesterday I had some trouble connecting, but eventually managed to do so. Today I have had trouble connecting and on the few occasions I have been successful no data has been available. Hoping to get this resolved as I am motivated to learn!

    I have attached the log.

    Thanks in advance!
    Attached Files

    #2
    Hello KevinWalker,

    Thank you for your post.

    I see in your log files that there are many expired contracts loading in your platform. Please follow these steps to roll over the expiration date of a Futures contract:
    • Navigate to the Control Center > Tools > Database window.
    • Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
    • Close this window when this process completes.
    You can learn more about the different ways to rollover by visiting the link below:To view contract rollover, expiry dates, and other trading events click the link below.Please let us know if we may be of further assistance.





    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      Hi,

      Thanks Shawn. I followed the steps outlined, however I am still not getting a feed. On looking at a chart I see no new information in almost 48 hours.

      I have attached todays log.

      Thanks,
      Kevin
      Attached Files

      Comment


        #4

        Hello,

        Please follow these steps to roll over the expiration date of a Futures contract:
        • Navigate to the Control Center > Tools > Database window.
        • Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
        • Close this window when this process completes.

        You can learn more about the different ways to rollover by visiting the link below:
        To view contract rollover, expiry dates, and other trading events click the link below.
        Please let us know if we may be of further assistance.
        Ryan S.NinjaTrader Customer Service

        Comment


          #5
          Hi,

          I have tried the rollover feature again and read the related article. I'm still having the same problem connecting. See image...

          Thanks

          Screenshot

          Comment


            #6
            When it does connect, I get this...

            Screenshot 2

            Comment


              #7
              Hello,

              Please go to Help>Email support from the control center and reference this forum post ATTN Ryan so I may analyze your platform's files.

              I look forward to hearing from you.
              Ryan S.NinjaTrader Customer Service

              Comment

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