Intermittent connection but no data feed - Continuum Demo

[KevinWalker]

Hi.

I signed up for a demo / practice account a couple of days ago and everything worked well. Yesterday I had some trouble connecting, but eventually managed to do so. Today I have had trouble connecting and on the few occasions I have been successful no data has been available. Hoping to get this resolved as I am motivated to learn!

I have attached the log.

Thanks in advance!

[NinjaTrader_ShawnB]

Hello KevinWalker,

Thank you for your post.

I see in your log files that there are many expired contracts loading in your platform. Please follow these steps to roll over the expiration date of a Futures contract:

• Navigate to the Control Center > Tools > Database window.
• Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
• Close this window when this process completes.

You can learn more about the different ways to rollover by visiting the link below:

• https://ninjatrader.com/support/help...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• https://ninjatrader.com/blog/trade-desk-calendar/

Please let us know if we may be of further assistance.

[KevinWalker]

Hi,

Thanks Shawn. I followed the steps outlined, however I am still not getting a feed. On looking at a chart I see no new information in almost 48 hours.

I have attached todays log.

Thanks,
Kevin

[NinjaTrader_RyanS]

Hello,

Please follow these steps to roll over the expiration date of a Futures contract:

• Navigate to the Control Center > Tools > Database window.
• Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
• Close this window when this process completes.

You can learn more about the different ways to rollover by visiting the link below:

• https://ninjatrader.com/support/help...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• https://ninjatrader.com/blog/trade-desk-calendar/

Please let us know if we may be of further assistance.

[KevinWalker]

Hi,

I have tried the rollover feature again and read the related article. I'm still having the same problem connecting. See image...

Thanks

[KevinWalker]

When it does connect, I get this...

[NinjaTrader_RyanS]

Hello,

Please go to Help>Email support from the control center and reference this forum post ATTN Ryan so I may analyze your platform's files.

I look forward to hearing from you.