When I add a drawing object to a chart, e.g. horizontal line, vertical line, fib retracement, etc. when I navigate to another chart, when I come back, all of the the lines are gone. Anyone else have that problem? Been using NinjaTrader for 4+ years and never have I seen this happen before.
-
Hello,
Thank you for your post.
I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2933292 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.
Thanks in advance; I look forward to resolving this item for you.
Marco G.NinjaTrader Customer ServiceComment
| Topics | Statistics | Last Post | ||
|---|---|---|---|---|
|
2 responses
12 views
0 likes
|
by junkone
Today, 12:09 PM
|
|||
|
12 responses
43 views
0 likes
|
|
|||
|
5 responses
35 views
0 likes
|
|
|||
|
1 response
7 views
0 likes
|
|
|||
|
4 responses
35 views
0 likes
|
|
Comment