Error to open NT8

[FelipeRXP]

Hello, today I downloaded NinjaTrader8 and when I started it it showed an error message that is in the printscreen. Can someone help me?

[NinjaTrader_Manfred]

Hello FelipeRXP,

This error generally occurs if NinjaTrader does not have the authorization to access its own files.

To resolve this, please ensure NinjaTrader is white-listed in any anti-virus or security application you have installed.

If you are using Windows 10, please also ensure NinjaTrader is not blocked by the "Controlled Folder Access", which may limit access to your Documents folder. More information in this regard may be found on Microsoft's publicly available website:

https://support.microsoft.com/en-us/...1-7e51e912b034

Should you still not be able to install/start the platform, please let me know!

[FelipeRXP]

It worked, thank you very much!

[GuillermoRM]

Hello,

It happens the same, i tried following the instructions but it doesn't work. Could you help me please?

[NinjaTrader_Manfred]

Hello GuillermoRM,

If you weren't able to find what's blocking NinjaTrader and the Controlled Folder Access settings didn't solve this error message, please send us your log & trace files.

Within these files, the platform records all error messages, which usually help our staff track down what is causing this error quickly.

To send us these files, please click on Help > Email Support. If you could add the following note we're more easily able to associate your files with this post:

ATTN Manfred 2934374

Thank you in advance!