Connection issues / Delay data

[Wakko]

Hi Guys,
In the last week I have been having issues with NT8 disconnections (Connection Lost).
the log says "XXX:Primary connection=Connected,Pricefeed=Conection lost"

What I did to TRY to solve it?

• Try different internet connections:
  • 50 mbps (just for me) = the issue persist.
  • 100 mbps (just for me) = the issue persist.
• Uninstall, clean and reinstall:
  • With and without delete NT8 docs folder = the issue persist.
• Try Different provider:
  • TopStepTrader is apparently the source of the problem here, but is weird that just me (I think) having this behaviour/issue.
  • Phillip Capital doesn't throw any connection lost (at the moment) but my candles are behind the real time. Why? My stop loss complains about the price is above or below the of the trade price or doesn't close the operation when is reached. My target profit is reached when no candle/price has reach that level/price.
• Another Platform:
  • Yes but I didn't want to dig deep trying on another platform as is a risk from my point of view. The data market looks good at least for TST.

Well, thanks in advance for any help.

Regards

[NinjaTrader_Emily]

Hello Wakko,


Thank you for your post.


I would like to review the diagnostic information in your log and trace files so that I may look into what occurred.


You can send them by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum post and reference the following ticket number in the body of the email: 2936270 ATTN Emily


If you still happen to have the files from the previous NinjaTrader 8 folder from before the install, please include those as well. You may manually attach them by following these steps:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments in the "Email Support" form.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item with you.

[backtester831]

Hi Wakko,

Many live traders with Phillip Capital and TopStepTraders use a VPS to avoid connection problems. Connections are 1,000mbs, so the server is always connected to the broker/data source.
Would highly recommend checking out https://www.ninjamobiletrader.com/
They have a free trial and setup servers immediately.

They're also listed on the NinjaTrader ecosystem: https://ninjatraderecosystem.com/sea...biletrader-vps

Hi Guys,
In the last week I have been having issues with NT8 disconnections (Connection Lost).
the log says "XXX:Primary connection=Connected,Pricefeed=Conection lost"

What I did to TRY to solve it?

• Try different internet connections:
  • 50 mbps (just for me) = the issue persist.
  • 100 mbps (just for me) = the issue persist.
• Uninstall, clean and reinstall:
  • With and without delete NT8 docs folder = the issue persist.
• Try Different provider:
  • TopStepTrader is apparently the source of the problem here, but is weird that just me (I think) having this behaviour/issue.
  • Phillip Capital doesn't throw any connection lost (at the moment) but my candles are behind the real time. Why? My stop loss complains about the price is above or below the of the trade price or doesn't close the operation when is reached. My target profit is reached when no candle/price has reach that level/price.
• Another Platform:
  • Yes but I didn't want to dig deep trying on another platform as is a risk from my point of view. The data market looks good at least for TST.

Well, thanks in advance for any help.

Regards