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NinjaTrader
Does anyone know what this error is?
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Does anyone know what this error is?
I recently uninstalled and reinstalled NT8 and this is the error message that keeps coming up whenever I try and launch the program. Is this a documented issue and if so can someone point me in the direction as how to fix it.1 PhotoTags: None
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Hello luke22,
Thank you for your post.
This behavior usually indicates there is another program making changes to NinjaTrader files such as an anti-virus or automatic backup program on your PC.
Do you have any anti-virus software or backup software running on your system?
Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents/NinjaTrader 8, C:\Program Files (x86)\NinjaTrader 8, and C:\Program Files\NinjaTrader 8 folders?
Then try and reinstall NinjaTrader and test to see if you experience the same.
Please try and download and install NinjaTrader from the following link:
You may download the platform here
Once downloaded, run it and select the 'Repair' option.
Critical: Before running the installer, ensure NinjaTrader is closed.
If you continue to see the same issue. Please send me your log and trace files so that I may look into what occurred. You can do this by using the platform or manually using the steps below:
Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Put '2948062 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.
We look forward to assisting you further.Shawn B.NinjaTrader Customer Service
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