Profit or loss / statement

[owenwong]

Hi team,
i did a small trade, on 01Feb , saw my whole account cash value decreased by 10 (might be due to commission fee)
however i can't see the profit reflects on whole cash value, either at platform and at Dorman trading statement.

May I know what should i do or where can I view it? i see nothing got reflected on 02Feb statement.

kind regards
Owen

[NinjaTrader_Marco]

Hello,

Thank you for your post.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:

• Email: [email protected]

You brokerage account statement should be the go to source of information regarding account activity. I suspect these orders may have been placed on the Sim101 account instead.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2948901 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[owenwong]

@NinjaTrader_Marco , thanks for your reply. I already emailed to the platform team. Not having any live orders, curious why the profit/loss not reflected on my account cash value + the dorman trading statement.