Issue when opening NinjaTrader 8

[crcguerreiro]

Hi, I have just installed Ninja Trader in my windows desktop pc but I'm can't open it. I get prompted with the following error:



I have tried accessing the path described in the error but the log folder is completely empty. It also allows Read and Write access. I have also tried turning my antivirus off while I install the software and open it for the first time but so far no luck.

Could I have a bit of assistance please?

[NinjaTrader_Emily]

Hello crcguerreiro,


Thank you for your post.


This error message is typically tied to an antivirus or firewall program that is blocking NinjaTrader. I understand you have already tried turning off your antivirus, although NinjaTrader may need to be added as an exception within the antivirus program. What antivirus program do you have installed on your computer?


I look forward to your reply.

[crcguerreiro]

Currently I have Avast antivirus installed in my desktop. I am not sure where to allow the program as an exception but I will have a look

[crcguerreiro]

I have had a look in the antivirus settings and the app doesn't even show up to be accepted

[NinjaTrader_Emily]

Hello,


Thank you for the update.


I have found the following publicly available link directly from the Avast support site that goes over excluding certain files or websites from Avast:

https://support.avast.com/en-us/article/Antivirus-scan-exclusions/

Please add the following folders to the exceptions:
C:\Users\<username>\Documents\NinjaTrader 8
C:\Users\<username>\Documents\NinjaTrader 8 Backup

Additionally, please add the NinjaTrader application file as an exception. It is located in this directory:
C:\Program Files (x86)\NinjaTrader 8\bin64\NinjaTrader.exe


I appreciate your patience. If you have any additional questions, please feel free to ask them here.