Getting "Bad Request" response from TDAmeritrade

[neofryboy]

On connecting to TD Ameritrade today I get the Error -> Error on requesting bars series: 'Bad request.'

I attached the trace file. I removed my identifying info.

See log below:

2021-02-15 11:51:42:757|2|4|Session Break (Version 8.0.23.2)
2021-02-15 11:51:44:180|1|4|Verifying license at primary server...
2021-02-15 11:51:44:543|1|4|Type=Simulation State=Verified Start Date=12/31/2004 End Date=11/30/2099
2021-02-15 11:51:46:108|1|4|Global simulation mode enabled
2021-02-15 11:51:46:547|1|4|Vendor assembly 'Newtonsoft.Json' version='6.0.0.0' loaded.
2021-02-15 11:51:47:523|1|2|Using IS (is-us-nt-005.ninjatrader.com/31658)
2021-02-15 11:51:47:556|1|4|Automated trading disabled
2021-02-15 11:51:47:568|1|4|Auto connecting 'My TD AMERITRADE'...
2021-02-15 11:51:47:602|1|2|My TD AMERITRADE: Primary connection=Connecting, Price feed=Connecting
2021-02-15 11:51:47:903|1|32|Order entry hot keys disabled
2021-02-15 11:51:47:904|1|4|Auto close enabled=False
2021-02-15 11:51:50:049|1|4|Restoring workspace 'Untitled 2'...
2021-02-15 11:51:50:487|1|2|My TD AMERITRADE: Primary connection=Connected, Price feed=Connected
2021-02-15 11:51:50:904|1|2|Time to auto close position='00:00:00', Enabled=False
2021-02-15 11:51:52:249|1|4|Restoring workspace 'Main'...
2021-02-15 11:52:05:746|0|4|Error on requesting bars series: 'Bad request.'

[neofryboy]

I think the issue is the holiday. NT is requesting bars that don't exist because of the holiday.

[NinjaTrader_Jermaine]

We will not have enough information to troubleshoot this issue without more specific error information.

Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. In this message, include a link to this forum thread and "2969579 ATTN Jermaine S". Please also follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[neofryboy]

That's what's in the first post. Today's log and trace files. There's nothing more to send.

[aligator]

That's what's in the first post. Today's log and trace files. There's nothing more to send.

Hi neofryboy , NinjaTrader_Jermaine

Did you ever figure out why you were getting "Bad Request" on TDA? I have been getting that the past few days.

Thanks.

[NinjaTrader_Clayton]

Hello aligator,

Thank you for reaching out.

When I looked into the history on this question, this was all of the message history there was,

• "Support no longer needed. It started working after midnight. Possibly something to do with the holiday"

That being said, I would suggest reaching out to TD Ameritrade first to ensure that the account is active and ready to go and that there is nothing on their end that would prevent the connection from working in the first place like some kind of Server maintenance or something.

If they say your account is active and ready to be connected to, but you are still receiving this error we would need to take a deeper look into your files and see if there is any further information being provided to look into the source of this behavior.

• Go to the Control Center > Help > Email Support
• Enter your email
• Enter the Subject as "Clayton ATTN ##REQUESTID##"
• Expand the "Other files" section
• Check the following boxes:

• Log and Trace files
• Database File

• Send the message

Please let us know if we may provide any further assistance.