Third party addon 'invalid license' error message

[southpacific001]

Thanks for your responses. Throughout the process, dealing with the vendor back and forth , both they and I have been checking the Machine ID to make sure there is no discrepancy. I've just checked it now, and it is still the same Machine ID I sent to the vendor (from the Help/About tab).

Also , the version is 8.0.32.2 64-bit.

I've just tried again and still have the same problem with the Vendor Notification popping up, saying I do not have a valid licence for the indicator. The indicator name is on my chart, with the word 'calculating ' showing, however still no functionality for the indicator .

I should say the indicator - a 'red light / green light ' dashboard system - has been around for years , and the vendor is well known and reputable.

[NinjaTrader_ShawnB]

Hello southpacific001,

Thank you for your post.

The latest version of NinjaTrader 8 is 8.0.23.2. If you are not using the latest version. Please also update NinjaTrader with the steps below. You can check your NinjaTrader version by going Help > About.

NOTE: This will NOT remove any of your indicators, workspaces, charts, connections, or other settings provided you DO NOT delete the NinjaTrader 8 Folder in the My Documents directory of Windows.

• First, copy your license key from NinjaTrader under Help > License Key
• Go to Help > Download.
• Enter your license key and press Submit
• Select 'NinjaTrader 8'
• Select 'Download'
• Exit NinjaTrader
• Critical: Before running the installer, ensure NinjaTrader is closed.

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.

[Vendor_NT_Mobile]

Machine ID is supposed to remain the same, but there are times when the machine ID can change.

Could you check to make sure your machine ID is still the same? Was the vendor re-licensing a different machine ID?
The next time you open NinjaTrader, bring up the machine ID (go to Help --> About). Is the machine ID the same as what you sent to the vendor last?

Here is a previous post about Machine IDs changing (https://ninjatrader.com/support/foru...-same-hardware)

If I may, another option if your machine ID is constantly changing is to trade over a server instead of your home computer. A dedicated server for trading will always outperform a similarly spec'd home computer. Our servers are always on and configured to prevent machine IDs from changing.

Would highly recommend checking out https://www.ninjamobiletrader.com/

NinjaTrader ecosystem: https://ninjatraderecosystem.com/sea...biletrader-vps

[southpacific001]

Hi all,
I purchased an indicator, then sent the vendor details of my NT8 Machine ID. They sent me the zip file and advised the addon was licenced (to my Machine ID). I installed it successfully .

I can get as far as getting the indicator on a chart (just the name of it, with no functionality), however an error message 'vendor notification' pops up, advising I do not have a valid licence for the indicator.

I contacted the vendor, and they re-licenced the addon to my Machine ID, and I un-installed then re-installed the indicator. We've been through this a few times , but the same problem keeps coming up .

Can anyone troubleshoot this? I'd be most grateful for any solution, as I have paid for this addon but can't get past this invalid licence error message.

Thankyou.