Third party addon 'invalid license' error message

[REI140205]

Yes, well at least you know you were not alone. Both you and Vendor should ask NinjaTrader for further assistance. In the meantime, have you tried installing indicators from other Vendors, perhaps ones with free trials or low cost to you to see if you can do so successfully or get same error? Might as well request a refund too.

[southpacific001]

Thanks - yes we've checked the Machine ID matches, etc. I gather the licensing is done manually at their end .

I have paid for the indicator ( free trial not applicable).

I am still in a free trial with NT8 though - maybe that has a bearing on this , ie the fact I keep getting Vendor Notifications about not having a valid licence for this indicator .

[REI140205]

Frustrating no doubt. Did you confirm with Vendor that a license was created in the Licensing module at their end when you first loaded the indicator on a chart? I suggest you get as specific as possible. Was a license created? Was there a built-in free trial? Was license setup done automatically or did it require manual entry? Did your machine ID in the error message you got match that seen by Vendor in the Licensing module? I was in contact with Tiffinie at NinjaTrader today, so either ask here to forward to her attention, or ask Vendor to do so.

[southpacific001]

Thanks - just opened NT8 and pulled up a chart, tried to acitvate this indicator/addon but I still get the same vendor notification coming up, saying I don't have a valid licence and to contact the vendor. So, going around in circles. .

[REI140205]

southpacific001, did you try again this morning? Both our original indicators worked this morning as originally installed, so yours might too. We did nothing at all, so the licensing module on the NinjaTrader server side must have had a glitch. The question comes up, did you enter the machine ID wrong, to which the answer is this is all done 100% automatically by the licensing module with zero manual entry. Good luck.

[REI140205]

Excellent. I hope my meaning helps clarify the issue with NinjaTrader Support too (I emailed separately already). The posts until now suggested the fault may be yours ... or the Vendors. That is not what I am suggesting. For my 2 examples, valid free trial licenses were created consistent with Vendor settings to create 7-day free trials. They just don't work. Nothing a customer or Vendor can do with this bug.

It may be related to other users commenting on their machine IDs changing out of the blue. But I checked the machine IDs and they have not changed in my 2 cases.

I have also been observing in the evenings (3-4x) that NinjaTrader platform has failed to recognize my lifetime license and limited my access to platform features. But things were fine by morning.

In the interim, I rolled back a version which worked for one, still waiting to hear back for the other.

[southpacific001]

Thankyou for the suggestion- I'll ask them.

[REI140205]

I got to this post searching for "license activation error". I got a "license for indicator not yet activated" error tonight, after hearing same from another trader. First time in a decade. Two other indicators licensed just fine in last couple days, until today on a 3rd one. Southpacific001 - it seems you are not alone. Ask the vendor to confirm that a license was created on the NinjaTrader8 Vendor Licensing module ... if so, then a license appears to have been created from what the vendor sees, but not from what you see.

[southpacific001]

Thanks again. I have been dealing with them back and forth, they have re-licensed the indicator to me, etc., to no avail. They would have sold thousands of these , and would presumably be aware of common problems with licencing, and we would have resolved the problem by now. I think as far as they are concerned they have done their part. They refer me back to NT support.

I am using a simulated account - would this pose an issue?

[Vendor_NT_Mobile]

I sympathize with you and know it can be frustrating when a paid indicator is not working as advertised.

Unfortunately I don't know if there is much NT support can do, and you've already reinstalled the latest version of NT8.

Specifically for this 3rd party indicator, it may be best for you to contact that vendor directly for support. It doesn't sound like a NT wide problem with 3rd party indicators in general because there doesn't appear to be other reports of licensing issues.

What did the vendor say when you contacted them? In the end, they have the relationship with you for providing support on their indicators, and I would think helping you would be their priority.

Hi there, it doesn't actually work in the sense of functioning as it should. The name of the indicator appears in the top left corner of the chart, with the word 'calculating...' after it in brackets. What should be showing is a dashboard with several tabs .

[southpacific001]

Hi there, it doesn't actually work in the sense of functioning as it should. The name of the indicator appears in the top left corner of the chart, with the word 'calculating...' after it in brackets. What should be showing is a dashboard with several tabs .

[Vendor_NT_Mobile]

After the vendor enables your machine, how long does the indicator work for before it disables?

[southpacific001]

I appreciate suggestions and troubleshooting thus far, however despite our efforts we haven't found a solution to the problem.

Kindly, can this be escalated in some way , to avail specialist expertise (?). This is a pretty straight forward issue, which should not difficult to resolve. Thankyou, and I appreciate your time

[southpacific001]

Thankyou for that. I've uninstalled NT8 completely , then re-installed it. I have configured a connection successfully (via NT FXCM option) .

Accessing the Help/About tab to check Machine ID, shows I still have the same Machine ID I supplied to the vendor originally.

I reinstalled the indicator, however the same problem occurs when adding it to a chart, ie, the same Vendor Notification error message comes up, stating I do not have a valid licence .

[NinjaTrader_ShawnB]

Hello southpacific001,

Thank you for post.

You could completely remove and reinstall NinjaTrader to resolve. NT8 can be completely removed and reinstalled for our tests without losing your saved information. Please follow the steps listed below to completely uninstall and reinstall NinjaTrader. Your Machine ID may change.

• Close all running applications.
• Navigate to your Documents folder > Right click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Once these steps are completed, download and install NT8 from the link below.

You can download the platform here

Critical: Before running the installer, ensure NinjaTrader is closed.

When you start NinjaTrader none of your saved files from the previous installation will be loaded. Then, please try to re-import your 3rd party scripts.


Please let us know if we may be of further assistance.