Can't login to any connection, nor rithmic

[MatthewLesko]

This evening I did a Backup f my NinjaTrader. Then I was also trying to install NT8 on another computer, which needed my license key to proceed to a download.
That's all I did, and now suddenly I can't login. I have NinjaTrader Continuum, and I can't even login to https://my.cqg.com/home
I also have a Rithmic connection I can't login to via NT8 nor their RTrader Pro application.
Are systems down or what? I can't tell what is going on.

[ahelton]

I've been having these same issues off and on for a few days now. It only lasts for a while though, I'll try to log in a few times and eventually I get in.

[NinjaTrader_Jason]

Hello MatthewLesko,

Because you can't connect to 2 different connections, it could indicate connectivity issues on your end. Can you please troubleshoot the connection issue with the steps below. Test for the issue after each step.

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
  - Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/
  - In the command prompt, run this command: ipconfig /flushdns

• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  - Right-click on your Start button
  - Select 'Device Manager'
  - Expand 'Network Adapters'
  - Right-click on your Network Adapter and select Properties > Power Management
  - Uncheck 'Allow the computer to turn off this device to save power' option
  - Click 'OK' to save the changes
  - Do this for all Network Adapters

If you still can't connect, please send us an email at "platformsupport[at]ninjatrader[dot]com" including your NinjaTrader Continuum username as well as your log and trace files.

Please follow the steps below to manually attach your log and trace files to your email.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[Vendor_NT_Mobile]

A server for trading would solve your problems. You can run both NinjaTrader and R Trader Pro on the same server, and avoid connection problems.

Many traders use a server to avoid problems with their home computer, fix performance issues and avoid connection problems. The way it works is instead of running NinjaTrader on your home computer, it is installed your server which is on 24/7. This approach fixes the problem of needing to run your home computer all the time. All servers have Mobile App access, enabling you to trade on an Android, iPhone, Tablet, Mac/Windows from anywhere in the world, at anytime.

A dedicated server for trading will always outperform a similarly spec'd home computer.
VPS connections are 1,000mbs, so the server is always connected to the broker/data source.
Would highly recommend checking out https://www.ninjamobiletrader.com/

They're also listed on the NinjaTrader ecosystem: https://ninjatraderecosystem.com/sea...biletrader-vps

This evening I did a Backup f my NinjaTrader. Then I was also trying to install NT8 on another computer, which needed my license key to proceed to a download.
That's all I did, and now suddenly I can't login. I have NinjaTrader Continuum, and I can't even login to https://my.cqg.com/home
I also have a Rithmic connection I can't login to via NT8 nor their RTrader Pro application.
Are systems down or what? I can't tell what is going on.