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NT8 uninstallation...

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    NT8 uninstallation...

    There are 2 kinds of Add-on installations on my machine:
    1. via windows installation
    2. via NT8 control center->Import

    If I have to uninstall NT8, how these add-on installations would be affected?
    Before the NT8 uninstallation, do I need to
    a, go to windows to uninstall type 1. and
    b. go to NT8 to ->remove for type 2
    ?
    what if I don't do the above steps? Will the uninstallation keeps all the add-ons? How do a re-installation behaves if to
    i. reinstall the same NT8 version
    ii. reinstall a downgrade version
    iii. reinstall an upgrade version?

    Please advise as I cannot afford to mess up anything.


    #2
    Hello timko,

    When NinjaTrader is uninstalled in Windows, it will not remove the Documents-->NinjaTrader 8 folder. This folder contains all settings and data. I'm not sure if all files of "type 1" are stored in this folder. Please check with the vendor of the add-on. Add-ons of "type 2" will be unaffected.

    If you reinstall NinjaTrader (downgrade, same and upgrade) without uninstalling it, it does not affect "type 2" add-ons. I'm not entirely sure of "type 1" add-ons - please check this with the vendor as well.
    JasonNinjaTrader Customer Service

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      #3
      Jason, can you double confirm the uninstall and reinstall could actually solve the IB GW connection issue? I am soooooo frustrated because you guys are not the ones to suffer. I am sorry to say this but time and time again, that proved to be very true. Downgrading renders my historical database unusable but I was not being informed about that until the dialogue box shows up...

      Comment


        #4
        Can you please provide me the ticket number or forum link when you reported the IB GW connection issue. You can find ticket number in the subject field of our emails.

        If you don't want to lose the content of your database, please select "Exit" and install the latest version. If you like to downgrade, you would select "Reset and Exit" which will remove the content of the database.
        JasonNinjaTrader Customer Service

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