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forced shutdown on PC and now no charts?

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    forced shutdown on PC and now no charts?

    I had to do a hard reset on my PC whilst ninja was open, and now I open ninja, my charts are blank.

    (my templates don't load)


    Any quick solution? Obviously shutting down that way has messed something up
    Last edited by subterfuge; 03-08-2021, 08:39 AM.

    #2
    Hello subterfuge,

    Thank you for your post.

    Please follow the steps listed below to uninstall and reinstall NinjaTrader.
    • Close all running applications.
    • Uninstall NinjaTrader within Windows Control Panel.
    • Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
    • Reboot your PC.
    • Once these steps are completed, download and install NT8 from the link below.

    Please let us know if we may be of further assistance.
    Heath R.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Heath View Post
      Hello subterfuge,

      Thank you for your post.

      Please follow the steps listed below to uninstall and reinstall NinjaTrader.
      • Close all running applications.
      • Uninstall NinjaTrader within Windows Control Panel.
      • Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
      • Reboot your PC.
      • Once these steps are completed, download and install NT8 from the link below.

      Please let us know if we may be of further assistance.
      just done that. worskapces no working still
      Last edited by subterfuge; 03-08-2021, 09:24 AM.

      Comment


        #4
        Hello subterfuge,

        Thank you for your reply.

        If you navigate to the Documents\NinjaTrader 8\workspaces folder do you see your workspaces listed there?

        Have you made any changes to the Documents/NinjaTrader 8 folder manually?

        Thank you I'll await your reply.
        Heath R.NinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Heath View Post
          Hello subterfuge,

          Thank you for your reply.

          If you navigate to the Documents\NinjaTrader 8\workspaces folder do you see your workspaces listed there?

          Have you made any changes to the Documents/NinjaTrader 8 folder manually?

          Thank you I'll await your reply.
          I see my template there (as well as in the nt8 platform where nothing happens if I click it as though it's empty?)
          No, don't think i've made any changes to the folder.
          Guess i'll just have to rebuild it.

          Comment


            #6
            Hello subterfuge,

            Thank you for your reply.

            It's possible that the workspace was saved as empty during the close. Please review the steps below to recover this workspace.

            First, ensure the workspace you have open is the one that has your items saved and that they are not minimized. Hover over the NinjaTrader 8 icon on the Windows Taskbar to see if your charts are there. You can open other workspaces by going to the Control Center -> Workspaces -> Click on the workspace you want to open. If you're not sure what this list means and how to tell if a workspace is open, in view, or closed, please visit the following help guide link:
            If this does not resolve the symptom, try restoring your workspace from an older save using the 'Restore workspace' feature:

            Complete the following steps to use the "Restore workspace" feature:
            1. Navigate to Tools -> Database Management
            2. Select "Restore workspace"
            3. Select Restore to be directed to the location of the recovery workspaces
            4. Workspaces will be organized in folders with the same name as the workspace
            5. Double click the folder of the workspace you want to recover and then select the recovery file with the date/time that you want to recover. You'll want to select a file larger than 1kb from the available options.

            Below I have provided a link to the Restore Workspaces section of our help guide:
            Alternatively, you can restore your workspaces from a backup if you completed one recently. Complete the following steps to restore a Backup Archive:
            1. From within the Control Center window select the Tools menu. Then select the menu Import and the Backup File... menu item
            2. Select the backup archive to restore from the "Restore" file dialog window
            3. Press the "Restore" button
            4. Select the items you wish to restore

            Below I have provided a link to the Backup and Restore section of our help guide:
            To help prevent loss, please ensure to create regular backups.

            If you have no backup you may be able to restore your workspaces to an earlier version in Windows:
            1. To do this within Windows open Documents> NinjaTrader 8
            2. Right-click on the Workspaces folder and select Properties
            3. See if you have the ability to restore to an earlier version
            4. If not, you will need to recreate your workspace

            Ensure to always exit NinjaTrader by selecting the X at the top right of the Control Center. DO NOT right click on the NinjaTrader icon in the Windows Taskbar and select Close as Windows could close the charts/etc before asking to save your workspace, resulting in a blank workspace.

            If you have an anti-virus/firewall program installed you will want to add NinjaTrader to its exception list. You will need to exclude the following directories:
            • C:\Program Files (x86)\NinjaTrader 8 or C:\Program Files\NinjaTrader 8
            • (My) Documents\NinjaTrader 8

            Additionally, if you have a backup or auto backup program you will want to pause it while using NinjaTrader so it does not conflict with saving your NinjaTrader files.

            Please let us know if we may be of further assistance.
            Heath R.NinjaTrader Customer Service

            Comment

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