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    Kinetick extremely loading

    Hi,

    I am using ninjatrader 8 with kinetick EOD Data.

    I am starting ninjatrader 8 in the morning and then I am connecting to kinetick EOD.

    Now ninjatrader 8 is blocked and needs approximately 2 hours to update the charts.

    Whats the reason for this delay ?

    Best regards
    ratat

    #2
    Hello Ratat,

    Can you please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: Att Jason, 3016393
    JasonNinjaTrader Customer Service

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