NT8 'Suspended' in task manager - Unresponsive

[dmking]

This morning NT is Unresponsive...

Not sure why this is happening today as it's worked well previously with lots more charts. Today,I tried to address this by deleting charts before connecting after the issue initially became apparent. I've restarted 3-4 times with the same Unresponsive state. The charts have a couple of 3rd party indicators, but they always have and NT has worked in the past with them. The charts don't have a lot of indicators loaded in general - relatively clean. The charts are in a perpetual state of 'loading' or 'calculating'. Again this has not been an issue previously. Any thoughts or help would be appreciated.

This is not a light weight trading platform - Up to date windows 10 64 bit, 32 GB memory, SSD Drives, etc.

[NinjaTrader_Clayton]

Hello dmking,

Thank you for the message.

Any time you are working with NinjaTrader and something appears to be acting in an unexpected or unwanted manner, the first test to perform would be opening the platform in Safe Mode.

By starting the platform in Safe Mode, this stops the 3rd party vendor assemblies from loading in resulting in the base NinjaTrader platform loading in.

• This test lets us separate the platform from anything that has been added in so we may look at the root NinjaTrader platform and make sure that everything is working as expected.
• This is an important step as it allows you to focus on where the behavior may be coming from

Once you are in Safe Mode, if everything with the platform is working as expected, then you know that something that has been added into the platform is causing unwanted behaviors.

• If the unexpected/unwanted behavior continues with the platform while you are in Safe Mode, this lets you know that something is happening with the NinjaTrader platform, PC, or Internet that is generating these behaviors

When working with 3rd party add-ons, remember that this is software that was written by another company to be used with NinjaTrader. While it involves being used with the NinjaTrader platform, it was ultimately created by another person/company. If NinjaTrader is working as expected, then it is up to you and the developer of that add-on to figure out what has been changed or what has caused the indicator to randomly stop working. We provide a base software and it is up to the developers to provide a code that works with NinjaTrader and update their code as the NinjaTrader platform is updated.

• https://ninjatrader.com/support/help...tallingAdd-Ons

Please use the following steps to open the NinjaTrader platform in Safe Mode to narrow down where the behaviors could be coming from.

• Exit NinjaTrader.
• Hold the Ctrl (Control) key and double click the NinjaTrader icon.
• Keep the Ctrl (Control) key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once you have opened the platform in safe mode:

• Reconnect to your Data Provider
• Go to Control Center > Workspaces > New > Give this Workspace a unique name like "Test" and click OK
• Open a new chart with no custom bar types/indicators/templates and test for issues.

If there are no issues with this new workspace, go to Control Center > Workspaces > hover over the workspace you just made and click Save.

• Once saved, hover over all other open Workspaces and click Close until only the Test Workspace you just made is open

Now, click X out of the platform and select "No" to "Do you want to save changes"

Now reopen the platform like normal. It should open to the workspace you just created.

• Is everything still working as expected?
• Now try opening the other workspace that was bringing in the unwanted behavior
• If this reintroduces issues, this lets us know that the 3rd party add-ons brought in the unwanted behavior.
  • I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that you may narrow down what indicator is causing the issue if the issue returns.

If opening the Platform in Safe Mode did not resolve the unwanted behavior we would then proceed forward with the troubleshooting steps that are relevant to the errors/behaviors you are still seeing while in Safe Mode. If this occurs, please write into PlatformSupport[AT]NinjaTrader[DOT]com with 3037302 ATTN Clayton in the Subject line along with your log and trace files so I may look at what is happening with your PC specifically.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.