Rithmic Connection Failure - Check your account connection parameters

[sjmcken]

Hi team,

I am new to Ninja and am trying to connect NinjaTrader 8 to Rithmic but continually getting connection failed errors. I have entered all the credentials etc. per instructions (I am using a trial via OneUp). I am also using RTrader Pro and have enabled the settings for the plug-in mode per https://help.oneuptrader.com/help/ni...nnection-guide

Just wondering if any tips that I can check to resolve?

I have the trace logs available if needed.

Cheers

[NinjaTrader_Emily]

Hello sjmcken,


Thank you for your post.


I would like to review your log and trace files to see if we are able to diagnose the connection errors. Please send them to platformsupport[AT]ninjatrader[DOT]com


Alternatively, you may send them directly through the platform by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3049146 ATTN Emily



In your email, please confirm if you are able to connect to R|Trader Pro successfully with your credentials or if you receive an error in that system as well.



I look forward to resolving this item with you.

[sjmcken]

Thanks Emily, I have sent the logs via the control center and also confirmed in the email I am able to connect successfully to RTraderPro with the same credentials.

[sjmcken]

Thank you again for the help troubleshooting.

Installing a prior NinjaTrader version 8.0.23.2 resolved the issue.

[NinjaTrader_Emily]

Hello sjmcken,


Thank you for your post.


I am glad to hear that the issue you were having was resolved on 4-8-2021, however downgrading the platform to a previous version is not recommended as a solution. Being able to connect after downgrading seems to be coincidental, and we certainly suggest staying up-to-date on the most current version of NinjaTrader which is currently 8.0.24.2.


Please feel free to reach out with any future NinjaTrader items we may assist you with.