Charts won't Load After Updating to latest version of NT*

[steveyinyang]

My charts won't load after updating to latest version of NT8. It says "calculating" in the top left corner of the chart in an endless loop. Makes the platform unusable. I use Kinetick Data and it connects automaticallly. I emailed support my log and trace files around 6 pm Friday and have not heard anything back. Can anyone help me with this on the weekend. Like to be able to trade Monday am.

[NinjaTrader_ShawnB]

Hello steveyinyang,

Thanks for your post.

I see that you did receive a response saying that the tech you were working with previously is out of the office and that your inquiry would be answered as soon as he returns during our regular office hours. Please note that we have limited staff on the weekends.

Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3051931- Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.


Thank you for your note.

[steveyinyang]

Hey Shawn, log and trace files sent. Thanks for your response. I don't want to mess things up or be a pain by creating several tickets for this issue, just trying to get it resolved so I can trade Monday if possible. Will you respond by email, or on the forum?

Thanks,...Steve

[steveyinyang]

FYI, I was able to create a chart in safe mode. Also fyi, my 5 minute charts are loading ok. They only load 5 days of data. The one minutes are not loading. They load 365 days which I know is a ton of data, but there was no issue before I updated my version of NT8. Not sure if any of this helps, just trying to give you the whole picture

[NinjaTrader_RyanS]

Hello,

So far we have not received the files, can you try sending these manually instead to platformsupport[at]ninjatrader[dot]com?

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance-

[steveyinyang]

Hey Ryan, I have figured out there is a known problem with Kinetick equity data that is causing my issue. Thanks for responding.