Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Volume data incorrect

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Volume data incorrect

    I am using NT8 version 8.0.24.2 64-bit and connected to TD AMERITRADE. I opened NT8 this morning at around 7am and kept it running with 2 strategies enabled and I noticed that the volume data loading for both charts was significantly lower than the actual volume shown on TD Ameritrade. I closed and reopened NT8 and the volumes were larger and accurate to the actual TD Ameritrade data.

    Why did the volume data for both of my charts not load properly? and is there a solution to this issue? Do I have to open NT8 during regular trading hours to receive accurate volume data?

    #2
    Hello herbnderby,


    Thank you for your post.



    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please include a link to this forum post and reference the following ticket number in the body of the email:3074077 ATTN Emily



    Please also answer the following questions along with your log and trace files:
    • What instrument symbol (and expiry if applicable) have you selected? For example, ES 06-21, AAPL, EURUSD, etc.
    • (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.

    Thank you in advance; I look forward to resolving this with you.
    Emily C.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by Shansen, 08-30-2019, 10:18 PM
    24 responses
    938 views
    0 likes
    Last Post spwizard  
    Started by Max238, Today, 01:28 AM
    0 responses
    3 views
    0 likes
    Last Post Max238
    by Max238
     
    Started by rocketman7, Today, 01:00 AM
    0 responses
    2 views
    0 likes
    Last Post rocketman7  
    Started by wzgy0920, 04-20-2024, 06:09 PM
    2 responses
    27 views
    0 likes
    Last Post wzgy0920  
    Started by wzgy0920, 02-22-2024, 01:11 AM
    5 responses
    32 views
    0 likes
    Last Post wzgy0920  
    Working...
    X