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    Login Issue


    Hello!

    since two days I tried to login in my ninjatrader account but I can not, the system says username or password is incorrect.

    Please someone can explain me why? thanks cps test
    Last edited by hayleeabb; 05-08-2021, 12:22 PM.

    #2
    Hello hayleeabb,

    Thank you for your post.

    Could you please send the log and trace from your platform to look further into this inquiry?

    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '3092700 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

    We look forward to assisting you further.
    Shawn B.NinjaTrader Customer Service

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