Computer crashed during session and re-wrote BIOS images now can't connect continuum. After crash NT8 gave me a message to the effect, "machine ID has changed". Now getting "too many login attempts". I had a limit order on chart trader at the time of crash (was not filled)
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Hello willadelfia ,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
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