Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Connected but not getting life feed
Collapse
X
-
Hello Keith_m90,
Thank you for the message.
If you go to the Control Center > Connections menu, is the Green Circle next to TD Ameritrade?
If you go to the Control Center > Log tab, do you see any errors or messages here that would explain why things are not showing?
Is your account enabled for real-time market data on the instruments you are trying to chart?
If things are still not loading, I would like to take a look at what is happening with your PC specifically.- Send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include Clayton ATTN 3127540 in the Subject line
- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
- Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders
Clayton G.NinjaTrader Customer Service
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by andrewtrades, Today, 04:57 PM
|
1 response
7 views
0 likes
|
Last Post Today, 05:02 PM | ||
Started by chbruno, Today, 04:10 PM
|
0 responses
5 views
0 likes
|
Last Post
by chbruno
Today, 04:10 PM
|
||
Started by josh18955, 03-25-2023, 11:16 AM
|
6 responses
436 views
0 likes
|
Last Post
by Delerium
Today, 03:42 PM
|
||
Started by FAQtrader, Today, 03:35 PM
|
0 responses
7 views
0 likes
|
Last Post
by FAQtrader
Today, 03:35 PM
|
||
Started by rocketman7, Today, 09:41 AM
|
5 responses
19 views
0 likes
|
Last Post Today, 03:33 PM |
Comment