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Micro Crude Oil Futures (MCL)

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    Micro Crude Oil Futures (MCL)

    Is it just me or is continuum not supporting MCL live data yet? I'm subscribed to NYMEX and CME but I am not getting any live data feeds for this product yet.

    #2

    Hello jheo0270,

    Thank you for reaching out.

    The MCL is active and live now.

    Would you please reach out to me via email at platformsupport[AT]ninjatrader[dot]com with your log and trace files so I may investigate what is occurring?

    Please include attention Eleanore 3180830 in the subject line.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    Eleanore T.NinjaTrader Customer Service

    Comment


      #3
      Hi Elearnore, I deleted the NinjaTrader.sdf file and restarted the platform and it is now working. Not sure why it wasn't working before but seems to be not an issue anymore. Will follow above steps if it stops working again for some reason.

      Comment


        #4
        Hello jheo0270,

        Thank you for your reply and update.

        I am glad you were able to find a way to resolve it. If any other issues/inquiries arise, please do not hesitate to reach out.

        Thank you for using NinjaTrader.
        Eleanore T.NinjaTrader Customer Service

        Comment


          #5
          Hello. I am having the same problem. I'm not seeing the Micro Oil Futures under the Instrument Manager. What is the solution for this one?

          Comment


            #6
            Hello SilverSurfer1,

            Thank you for reaching out.

            The steps to resolve this issue vary depending on which version of the platform you are using.

            So I may accurately assist you, please answer the following question:
            • What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
            I look forward to your clarification.
            Eleanore T.NinjaTrader Customer Service

            Comment


              #7
              Hello. I'm running 7.0.1000.42.

              Comment


                #8
                Hello SilverSurfer1,

                Thank you for your reply.

                In NinjaTrader 8, the MCL has been programmed into the platform. If you wish to upgrade to NinjaTrader 8, please follow this link to upgrade:In NinjaTrader 7, the MCL will have to be manually entered into the platform.
                • Utilize the Control Center
                • Select Tools
                • Select Instrument Manager
                • Select Add
                • Add MCL in the Master Instrument
                • Point value 100
                • Exchange > Nymex
                • Select Misc
                • Enter symbol mapping pictured in attachments
                • Select OK
                Please note, the available providers under "Symbol map" will vary depending on the providers enabled for your license key.

                You will now need to add this instrument to your list to utilize:
                • Utilize the Instrument Manager
                • Search MCL
                • Select MCL in list
                • Use < arrow to add to list
                • Select OK
                Please let us know if we can be of any further assistance.
                Attached Files
                Eleanore T.NinjaTrader Customer Service

                Comment


                  #9
                  For other users who are wanting to utilize the MCL on NinjaTrader 8,

                  This instrument is prebuilt into the latest versions of NinjaTrader 8. It will likely be available under the Micro Instrument List prebuilt into the platform.

                  If it is not listed under your instrument lists, you can add it to a list by following these steps listed below:
                  • Utilize the Control Center
                  • Select Tools
                  • Select Instrument Lists
                  • Select the list you wish to add the MCL to
                  • Select "add" under the Instruments panel
                  • Type in MCL > Double click on the MCL Future Micro WTI Crude Oil Futures
                  • Select OK
                  You should now see the MCL listed with the current contract expiry under the instrument list you just modified for quick access to this instrument.

                  Thank you for using NinjaTrader.
                  Eleanore T.NinjaTrader Customer Service

                  Comment


                    #10
                    I'm also having issues getting micro cl data.
                    I'm using ninjatrader8.0.24 64 bit

                    Comment


                      #11
                      Hello kkpac,

                      Thanks for the note.

                      Please send us your log and trace files from the platform so that we may look into what occurred.

                      You can do this by going to the Control Center-> Help-> Email Support

                      Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

                      Please reference the following ticket number in the body of the email: 3180830

                      We look forward to resolving your inquiry.

                      Melissa J.NinjaTrader Customer Service

                      Comment

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