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NT8 has a yellow connection light that wont turn green.
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NT8 has a yellow connection light that wont turn green.
My yellow connection light will not turn green. I am trying to connect a new brokerage to NT8, the other brokerage connection turns green without issue. I have checked my log in information and it is correct. What else could the problem be?Tags: None
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Hello actualfacts.2021,
To what new brokerage do you try to connect in the NinjaTrader platform?
Can you please send me your log and trace files so that I may investigate.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: Att Jason, 3193927JasonNinjaTrader Customer Service
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I am having the same issue and I got an error message that read: The IB you are trying to connect to is not authorized to use NinjaTrader Brokerage logon failed....please help. Thank you
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Hello Clapclapdance1,
Welcome to the NinjaTrader forums!
What is the broker you are trying to connect?
What version do you have installed? (Help -> About)
Are you using the 'Rithmic for NinjaTrader Brokerage' connection?
Have you logged in with R-Trader and approved all documents?Chelsea B.NinjaTrader Customer Service
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Hello sharim13,
Welcome to the NinjaTrader forums!
Thank you for letting me know you have emailed in support as this where I would have directed you.
As long as you are using the Rithmic for NinjaTrader Brokerage connection and you are able to login to R-Trader and have approved the documents I would expect NinjaTrader to connect.
The support team member will have a look through the trace file and will have further information.Chelsea B.NinjaTrader Customer Service
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