Charts Gone After Re-Opening

[decade]

once in a while when I open nt8, all the charts are gone and i have to re-open everything and load the templates. i even save the workspace when it asks as i close the platform. is there a way to prevent this?

[NinjaTrader_Eleanore]

Hello decade,

Thank you for reaching out.

When you close your workspace, do you close your charts before closing the Control Center? If so, when you select to save to the workspace prompt, you are saving a blank workspace. I personally always shut down my platform directly from the Control Center first, never touching my charts to prevent myself from accidentally overriding the workspace.

First, ensure the workspace you have open is the one that has your items saved and that they are not minimized. Hover over the NinjaTrader 8 icon on the Windows Taskbar to see if your charts are there. You can open other workspaces by going to the Control Center -> Workspaces -> Click on the workspace you want to open. If you're not sure what this list means and how to tell if a workspace is open, in view, or closed, please visit the following help guide link:

• https://ninjatrader.com/support/help...paces_menu.htm

If this does not resolve the symptom, try restoring your workspace from an older save using the 'Restore workspace' feature:

Complete the following steps to use the "Restore workspace" feature:

1. Navigate to Tools -> Database Management
2. Select "Restore workspace"
3. Select Restore to be directed to the location of the recovery workspaces
4. Workspaces will be organized in folders with the same name as the workspace
5. Double click the folder of the workspace you want to recover and then select the recovery file with the date/time that you want to recover. You'll want to select a file larger than 1kb from the available options.

Below I have provided a link to the Restore Workspaces section of our help guide:

• https://ninjatrader.com/support/help...storeworkspace

Alternatively, you can restore your workspaces from a backup if you completed one recently. Complete the following steps to restore a Backup Archive:

1. From within the Control Center window select the Tools menu. Then select the menu Import and the Backup File... menu item
2. Select the backup archive to restore from the "Restore" file dialog window
3. Press the "Restore" button
4. Select the items you wish to restore

Below I have provided a link to the Backup and Restore section of our help guide:

• https://ninjatrader.com/support/help...p__restore.htm

To help prevent loss, please ensure to create regular backups.

If you have no backup you may be able to restore your workspaces to an earlier version in Windows:

1. To do this within Windows open Documents> NinjaTrader 8
2. Right-click on the Workspaces folder and select Properties
3. See if you have the ability to restore to an earlier version
4. If not, you will need to recreate your workspace

Ensure to always exit NinjaTrader by selecting the X at the top right of the Control Center. DO NOT right click on the NinjaTrader icon in the Windows Taskbar and select Close as Windows could close the charts/etc before asking to save your workspace, resulting in a blank workspace.

If you have an anti-virus/firewall program installed you will want to add NinjaTrader to its exception list. You will need to exclude the following directories:

• C:\Program Files (x86)\NinjaTrader 8 or C:\Program Files\NinjaTrader 8
• (My) Documents\NinjaTrader 8

Additionally, if you have a backup or auto backup program you will want to pause it while using NinjaTrader so it does not conflict with saving your NinjaTrader files.

Please let us know if we may be of further assistance.

[decade]

thanks for the prompt reply. those are good tips, and am sure to try the restore method when it comes around. there's a chance it could have been from an icon close, but i'm pretty sure i usually close from the control center. next time this happens i will also see if the charts happened to be minimized