Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Error message no historical data. Charts working in TWS though

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Error message no historical data. Charts working in TWS though

    No live data coming into NT8. In the TWS platform I can get charts, just not in NT8. Called IB support and they said that TWS version Im using is way out of date, however NT8 said 973h is latest stable version. This is when IB gave up.
    Attached Files

    #2
    Hello SAITON,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3203744 " in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by 05arminia, Today, 12:03 AM
    3 responses
    27 views
    0 likes
    Last Post NinjaTrader_Jason  
    Started by MakesTrades23, Yesterday, 10:39 PM
    1 response
    32 views
    0 likes
    Last Post NinjaTrader_Jason  
    Started by Emmarq25, Yesterday, 11:01 PM
    2 responses
    43 views
    0 likes
    Last Post NinjaTrader_ChrisSch  
    Started by Johnny, Yesterday, 01:11 PM
    7 responses
    76 views
    1 like
    Last Post brucerobinson  
    Started by Chief2014, Yesterday, 01:03 PM
    1 response
    26 views
    0 likes
    Last Post NinjaTrader_Jason  
    Working...
    X