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Level 2 data from Interactive Brokers (IB)

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    Level 2 data from Interactive Brokers (IB)

    Hi

    I use NinjaTrader 8 with Interactive Brokers Gateway API. I do get level 1 data seamlessly but when I click on the Level 2 windows I only get level 2 data for large cap stocks like AAPL, MSFT, FB but if enter small cap stocks like BNGO ()Bionano Genomics) or BTBT (Bit Digital), I only get top of the bid and ask. Can you please tell me how to resolve it?? Check the images for reference

    Best Regards
    Last edited by timekiller1985; 08-04-2021, 03:04 AM. Reason: Log screenshot added

    #2
    Hello timekiller1985,

    Can you please send me your log and trace files so that I may investigate

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: Att Jason, 3207905.

    In addition, include in the email what Gateway version you have installed.
    JasonNinjaTrader Customer Service

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