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Issues with futures data from IB

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    Issues with futures data from IB

    Hi
    I have some issues with getting the futures data from IB into NinjaTrader. as an example ES and NQ works fine.
    ZB and CL does not work and I get the error I have attached. I have the data accessible when I am in TWS and I have the Futures market subscribtion with IB.
    Therefore I am not sure why this data cannot be loaded into Ninjatrader.
    Attached Files

    #2
    Hello SuneSorgenfrei,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 3270384" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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