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Super DOM totally off at the end of session Sept

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    Super DOM totally off at the end of session Sept

    SuperDOM went crazy today. Connected to Kinetick and IB.
    Stopped NT8 and started again.
    No changes.

    What is or might be the reason for this mess?

    #2
    Hello Trader108,

    Thank you for your inquiry.

    Do you experience the same issue with your SuperDOM in Safe Mode?

    Safe Mode will prevent NinjaTrader from:
    • Loading workspaces.
    • Connecting on start-up.
    • Loading custom assemblies.
    • Getting instrument updates from the server.
    To enable safe mode, please use the following steps:
    • Exit NinjaTrader.
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.
    Once you have opened the platform in safe mode:
    • Reconnect to your data provider from the 'Connections' menu
    • Please open a new SuperDOM and enter MES 12-21 as the instrument
    • *Please note this will not delete your workspace however the new blank workspace will be named Untitled. If you have a workspace already named "Untitled," however, you will not want to save the workspace when exiting NinjaTrader, otherwise, it will overwrite it.
    Do you experience this issue in Safe Mode?
    Zachary S.NinjaTrader Customer Service

    Comment


      #3
      I have shut down my NT and IB already. Will keep in mind your suggestion and try it again in safe mode.

      Comment


        #4
        super dom don't work for me either. tried the safe mode, still the same. connected to rythmic. Kinda new to nt so I might be missing something

        Comment


          #5
          Hello nikodel,

          Thank you for your inquiry.

          When you say that it doesn't work for you, is any data populating at all? Do you have real-time data enabled from your provider for the instrument that you have selected?

          Please also share a screenshot of your SuperDOM so that I may investigate this further.

          To send a screenshot with Windows 7 or newer I would recommend using the Windows Snipping Tool.

          Click here for instructions

          Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

          Click here for detailed instruction

          I look forward to your reply.
          Zachary S.NinjaTrader Customer Service

          Comment


            #6
            One possible reason could be extreme fast markets and high volatility. That's my assumption. SuperDom worked today.

            Comment


              #7
              it works now. everything is fine.

              Comment


                #8
                it was an error on my end

                Comment

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