Super DOM totally off at the end of session Sept

[Trader108]

SuperDOM went crazy today. Connected to Kinetick and IB.
Stopped NT8 and started again.
No changes.

What is or might be the reason for this mess?

[NinjaTrader_Zachary]

Hello Trader108,

Thank you for your inquiry.

Do you experience the same issue with your SuperDOM in Safe Mode?

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once you have opened the platform in safe mode:

• Reconnect to your data provider from the 'Connections' menu
• Please open a new SuperDOM and enter MES 12-21 as the instrument
• *Please note this will not delete your workspace however the new blank workspace will be named Untitled. If you have a workspace already named "Untitled," however, you will not want to save the workspace when exiting NinjaTrader, otherwise, it will overwrite it.

Do you experience this issue in Safe Mode?

[Trader108]

I have shut down my NT and IB already. Will keep in mind your suggestion and try it again in safe mode.

[nikodel]

super dom don't work for me either. tried the safe mode, still the same. connected to rythmic. Kinda new to nt so I might be missing something

[NinjaTrader_Zachary]

Hello nikodel,

Thank you for your inquiry.

When you say that it doesn't work for you, is any data populating at all? Do you have real-time data enabled from your provider for the instrument that you have selected?

Please also share a screenshot of your SuperDOM so that I may investigate this further.

To send a screenshot with Windows 7 or newer I would recommend using the Windows Snipping Tool.

Click here for instructions

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

Click here for detailed instruction

I look forward to your reply.

[Trader108]

One possible reason could be extreme fast markets and high volatility. That's my assumption. SuperDom worked today.

[nikodel]

it works now. everything is fine.

[nikodel]

it was an error on my end