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Sound alerts are not working
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Sound alerts are not working
I am a new customer and recently purchase life time license. Unfortunately sound alerts are not working for any of the conditions in NT8. Please help -
Hello spdsudheer,
Thank you for your post.
Are other Actions triggering such as the pop up dialogue?
Could you please send an image of your Alert Settings so that I can investigate this behavior?
You could post the image to your forum reply, or send an email to platformsupport [at] ninjatrader [dot] com with the image as an attachment. In the email please include a link to this forum thread.
We look forward to assisting you further.Shawn B.NinjaTrader Customer Service
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Please find the settings screenshot attached. Even pop up messages are not working Can you please help by remote login ? Greatly appreciated
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Can anyone please help in remote support as priority. I am available all day. Can get into remote call right away. Please ping me
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Hello spdsudheer,
Thanks for your post.
Alerts are made of a Condition and an Action. In your image, I do not see where you configured a Condition.
Please add a Condition to complete your Alert.
Here is the publicly available Configuring Alerts Help Guide to assist you further.
Here is a publicly available Alerts video tutorial to demonstrate.
Alerts - YouTube
Please note that remote support is initiated by sending your request in an email to platformsupport [at] ninjatrader [dot] com
Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.Shawn B.NinjaTrader Customer Service
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