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Main Page of NT disappears upon loading

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    Main Page of NT disappears upon loading

    The main page disappears on loading (containing account information, connection links, etc. I can not even send a help request through the program for NT support since there is nothing there. Did try repairing and even erasing and reloading program. Have workspace backup files if that will help but can not load them without the page.
    Last edited by Jconstable; 10-15-2021, 07:12 AM.

    #2
    Hello Jconstable,

    Thank you for using NinjaTrader.


    Please write into PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post. In your response, please also include 'ATTN Justin' in the subject line so it arrives in my inbox.

    Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thank you in advance for these files. I look forward to assisting you further. 
    Justin D.NinjaTrader Customer Service

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