Main Page of NT disappears upon loading

[Jconstable]

The main page disappears on loading (containing account information, connection links, etc. I can not even send a help request through the program for NT support since there is nothing there. Did try repairing and even erasing and reloading program. Have workspace backup files if that will help but can not load them without the page.

[NinjaTrader_JustinD]

Hello Jconstable,

Thank you for using NinjaTrader.


Please write into PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post. In your response, please also include 'ATTN Justin' in the subject line so it arrives in my inbox.

Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thank you in advance for these files. I look forward to assisting you further.

[Jconstable]

I have a new problem with NT8.

My control panel will not load. I have tried updating NT and also tried to import a recently saved backup version of the platform to no avail. I can not even contract NT support through the program because of the control windows absence.

[NinjaTrader_JustinD]

Hello Jconstable,

Thank you for your message.


Please write in directly to PlatformSupport[AT]NinjaTrader[DOT]Com using the steps below to manually attach your log and trace files to your email so we may take a closer look at what is occurring.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[Jconstable]

I tried to upload the trace files but would not allow me as it appears the compacted file size is 2.5MB.

[Jconstable]

Uploader msg said that there is a 1MB limit.

[NinjaTrader_JustinD]

Hello Jconstable,

Thank you for your response.


Please write in to our Platform Support team directly through your email address as we cannot use log and trace files posted on the forum since they can contain sensitive information. You will also avoid any file size limits when sending the compressed folders through there as well. We have removed your uploaded files from this forum post for you already out of security.

Thank you in advance. I look forward to assisting you further.

[Jconstable]

What email address do I use?

[Jconstable]

[email protected] ?

[NinjaTrader_JustinD]

Hello Jconstable,

Thank you for your response.


Yes, you may email that address and it will go directly to our support inbox with your files attached. Please include a link to this forum in your response along with the text 'ATTN Justin'.

Thank you in advance.