TICK issue

[bdelorm]

Hello Im using the TICK chart but it doesnt update as price moves. I have to restart NT8 platform to update TICK. Do i need to enable something?

[NinjaTrader_Clayton]

Hello bdelorm,
Thank you for the question.

When you say you are using the "TICK chart", do you mean that you are:

• Plotting the ^TICK Index?
• Using a Chart with a Tick based interval?
• Using some kind of indicator/add-on called "TICK"?
  • If not one of these, please provide further information on your inquiry.

Who is your Broker or Market Data Provider that you are connecting to for Market Data?

• Please reach out to them and verify that you are enabled for real-time market data for the ^TICK and let them know you would like to be if you are not

Please perform the following test:

• Create a New chart for the ^TICK
• Make it a 5-minute chart
• Set the 'Days to load' to 5
• Make sure 'Template' in the top-right corner is set to < None >
• Click OK to make the chart

• Does this chart load in as expected?
• Is this chart moving?
• If you open the Chart Trader panel, does it show values for the Ask and Bid quotes or just 0's?

If the chart is still not moving, please respond with a screenshot of this test chart:

• If you are unsure of how to take a screenshot, I recommend using the Windows Snipping tool.

• Click on the Windows Icon at the bottom of your screen and type the word "Snip"
• Click on the Snipping tool, click New, then click and drag around the area you want to screenshot
• Click File > Save As > Save the screenshot where you can find it
• Please click here for a video demonstration

[bdelorm]

Hi Clayton I did everything u asked and still not moving.

[NinjaTrader_Clayton]

Hello bdelorm,
Thank you for the update.

Did your Broker/Market Data Provider verify that you are in fact enabled for real-time market data on this instrument?

I do not see the Chart Trader Panel within your screenshot, if you are able to open the Chart Trader Panel, please do so and see if it shows Ask and Bid quotes or if it just shows Zero's

If you look at the Control Center > Log tab, do you see any messages within here that would provide an explanation of what is happening?


If your charts are still not moving, please use the following steps to send your Log and Trace files to our Platform Support team so we may look into what is happening on your computer specifically.

• Within NinjaTrader, go to the Control Center > Help > Email Support...
• Input your Email address
• Enter the Subject as: Clayton ATTN 3320029
• Attach any screenshots that could help demonstrate the behavior
• Include any other information you would like to share on the situation
• Make sure 'Log and Trace files' is checked to include the requested files
• Send the email

[bdelorm]

There are no quotes...it is at 0

[bdelorm]

In the log it Says "Failed to resolve instrument for market data DJTICI is not enabled for real time quotes"

[NinjaTrader_Clayton]

Hello bdelorm,
Thank you for the update.

The error above is normally seen when the connection to market data is not enabled for real-time market data quotes.

To resolve this, please reach out to your Broker/Market Data Provider and let them know you would like to receive real-time market data for that instrument.