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Cannot connect to TD Ameritrade

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    Cannot connect to TD Ameritrade

    Dear Support,

    I have a funded TDA account, and a Live trading license of Ninjatrader. I have followed the connection guide, and successfully get my NT8 authorized. I attach all the screen shots. When I attempt to connect, NT8 reports error: No primary account ID found (Logon failed).

    I delete the connection, create new connection, get it authorized by TDA, and failed during attempt to connect.

    Kindly advise how to get this resolved.

    Thanks.

    Best regards,

    M Zen.





    #2
    Hello Mokaru Zen,

    Could it be you have a TD Ameritrade account from Singapore, Hong Kong or Canada? If so, unfortunately the TD Ameritrade API does not support accounts from these countries, so you will not be able to connect to such accounts in NinjaTrader.
    JasonNinjaTrader Customer Service

    Comment


      #3
      Hi Jason,

      Yes, I am in Singapore.
      ​​​
      That is disappointing...

      Can Ninjatrader liase with TDA to get the API updated so your non-US customer can use NT with TDA feed?

      Thank you.

      M Zen

      Comment


        #4
        Thank you for the suggestion.

        I have submitted this as a feature request to the Development Team. I will follow up with an internal tracking number for your reference as soon as it is created.

        Thanks in advance for your patience.
        JasonNinjaTrader Customer Service

        Comment


          #5
          Thanks for your patience.

          The internal tracking number for your feature request is SFT-4556. We added your vote. Please reference this internal tracking number when contacting Platform Support if you ever have questions regarding this feature request.

          When a feature request is implemented, you'll find a description of the new feature in the release notes:
          JasonNinjaTrader Customer Service

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