Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Stop receiving data feed during FED event.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Stop receiving data feed during FED event.

    Hi, I've stopped receiving data feed after the first 5 min bar of the FED event today. NinjaTrader literally stopped depicting bars, the only i can see was the bid ask data.

    This is unacceptable.

    #2

    Hello,

    Please send us your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number and forum post in the body of the email: 3337662
    Ryan S.NinjaTrader Customer Service

    Comment


      #3
      I am also constantly losing connection over the past 5 minutes

      Comment


        #4
        Hello,

        This is likely the cause for the data freeze, though the log and trace files would help confirm or refute this.
        Ryan S.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by adeelshahzad, Today, 03:54 AM
        4 responses
        22 views
        0 likes
        Last Post adeelshahzad  
        Started by merzo, 06-25-2023, 02:19 AM
        10 responses
        823 views
        1 like
        Last Post NinjaTrader_ChristopherJ  
        Started by frankthearm, Today, 09:08 AM
        5 responses
        15 views
        0 likes
        Last Post NinjaTrader_Clayton  
        Started by jeronymite, 04-12-2024, 04:26 PM
        3 responses
        43 views
        0 likes
        Last Post jeronymite  
        Started by yertle, Today, 08:38 AM
        5 responses
        16 views
        0 likes
        Last Post NinjaTrader_BrandonH  
        Working...
        X