This is on my sim account, but my live account has the same issue.
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Empty Chart
Collapse
X
-
Empty Chart
Hi! Im trying to trade on Ninja Trader and ever since I up updated my license key, nothing works. My charts are completely empty. My data series is Tick, 2000 and load data based on last 3 days, and nothing is showing up. I'll attach a picture here
This is on my sim account, but my live account has the same issue.1 PhotoTags: None
-
Hello KenBay99,
Thank you for your inquiry.
This is an ES 06-21 chart. ES 06-21 expired several months ago. You will need to roll over to continue receiving real-time data.
lease follow these steps to roll over the expiration date of a Futures contract:- Navigate to the Control Center > Tools > Database window.
- Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
- Close this window when this process completes.
You can learn more about the different ways to rollover by visiting the link below:
To view contract rollover, expiry dates, and other trading events click the link below.Also, just for the record, your license key and your data are completely mutually exclusive items. Changing your license would not impact the data that you are able to see. Data comes from your brokerage connection. Your license key simply controls the features that are available on the software end.
Please let us know if we may assist you any further in the future.Zachary S.NinjaTrader Customer Service
- Likes 1
-
Hello KenBay99,
Thank you for your reply.
It sounds as though you may be using a Free Edition license key. Chart Trader is not available with the Free Edition key. I'd recommend reaching out to platformsales(at)ninjatrader(dot)com via email to confirm this information.
Please let us know if we may assist you any further.Zachary S.NinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by Belfortbucks, Today, 09:29 PM
|
0 responses
6 views
0 likes
|
Last Post
by Belfortbucks
Today, 09:29 PM
|
||
Started by zstheorist, Today, 07:52 PM
|
0 responses
7 views
0 likes
|
Last Post
by zstheorist
Today, 07:52 PM
|
||
Started by pmachiraju, 11-01-2023, 04:46 AM
|
8 responses
151 views
0 likes
|
Last Post
by rehmans
Today, 06:44 PM
|
||
Started by mattbsea, Today, 05:44 PM
|
0 responses
6 views
0 likes
|
Last Post
by mattbsea
Today, 05:44 PM
|
||
Started by RideMe, 04-07-2024, 04:54 PM
|
6 responses
33 views
0 likes
|
Last Post
by RideMe
Today, 05:31 PM
|
Comment