No activity on Super DOM

[ziggity321]

Sorry for the newbie question, I have no activity happening on my Super DOM. I'm looking at ES 12-21 market and there are no prices on the Super DOM and there is no price movement on the extended hours chart. My connection is ok and I've restarted NT 8 twice. Just wondering if I'm overlooking something simple.

[NinjaTrader_Melissa]

Hello,

Thanks for the post.

This usually means your account is not enabled for real-time data, but we would need more information to say for sure.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3352666 ATTN Melissa

I look forward to resolving your inquiry.

[ziggity321]

I've done as you've described above, but it's having trouble sending you the email for some reason. I'm guessing I don't have real time data for some reason. I did have to change my username and password recently, not sure if that has anything to do with it.

[NinjaTrader_Melissa]

Hello,

Thanks for the reply.

In that case, please contact our brokerage team at BrokerageSupport[at]NinjaTrader[dot]com so they may confirm your live market data enablements.

Please let us know if we may be of any further assistance.