Charts still loading between TWS and NT8

[kaywai]

I don't know where the problem lies though i see quotes on TWS moving. Can someone please help?

[NinjaTrader_Emily]

Hello kaywai,


Thank you for writing in.



So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.?.?)
• What version/build of TWS are you using? This can be found within TWS under the help menu -> About Trader Workstation
• What instrument symbol (and expiry if applicable) have you selected? For example, ES 12-21, AAPL, EURUSD, etc.
• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
• Do you receive an error on the screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

I look forward to your reply.

[kaywai]

Hi Emily,

NT8 v 8.0.25.0
Tried 978.2c and now 985.1G
SPY options Dec 1 and Dec 3 expiry
1,2,3,5 min charts
no error
charts have been trying to load for more than 30 mins

[kaywai]

emily, you there. i've missed more than an hour of trading...can you please help?

[kaywai]

Hi Emily,

This is the message I'm getting from IB team:-

at 22:52 I still see a request for spy opt data 20211203 for 1 min 6D, and the rest of the requests are lvl 1 data requests that would not populate a chart. This can mean the program is not sending over the historical data requests, or that the setting change on NT is not taking place when making the request

with this information, reach out to NT to confirm the requests being made on the NT platform with the changes and have them take a look at what the platform is sending over to the TWS. They can also be provided with the log file for confirmation

if they have questions after reviewing, inform them to reach out to use directly at [email protected]

[NinjaTrader_Emily]

Hello kaywai,


Thank you for your patience.



Please send me your diagnostic files from the platform so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum thread and reference the following ticket number in the body of the email: 3377913 ATTN Emily


I look forward to resolving this item with you.

[kaywai]

Hi Emily

Sent.

Regards

Kay Wai