I am running some auto traders on NT8 and after running for a few minutes my charts freeze and cant so anything? Is this a NT8 issue or something esle?
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Hello JTizz,
Thank you for your inquiry.
In order to properly diagnose the issue, I'd like to take a look at your log and trace files. Please send me your log and trace files via email, as well as your workspaces so that I may investigate.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Expand the 'Other files' section and check the box next to 'Workspace files and UI Settings'
Please reference the following ticket number in the body of the email: 3427538 ATTN Zachary
I look forward to further assisting you with this.Zachary S.NinjaTrader Customer ServiceComment
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