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NEW: Unable to connect to server (Logon failed)

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    NEW: Unable to connect to server (Logon failed)

    Hi,

    I am not able to log in to my real account.

    #2
    Friday night, markets closed.

    Probably server maintenance.

    Patience.

    Comment


      #3
      Hello Madis,

      Thank you for your post. Glad to assist. Testing on my end, all required connections are working as expected. This may indicate a temporary connectivity issue.

      The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

      If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

      Please let us know if we may be of further assistance.
      Eric B.NinjaTrader Customer Service

      Comment


        #4
        Originally posted by NinjaTrader_EricB View Post
        The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.
        Huh?

        When login issues are discovered after hours, like, at
        8:26pm on a Friday night -- that advice is a bit silly.

        The better recommendation is: wait a few hours.

        Almost guaranteed, login issues after hours are almost
        always related to some kind of server maintenance.

        Just have patience, and try again later.

        The problem is: server maintenance schedules are usually
        never made public. Not even NT Support seems to know if
        it's due to their own licence/historical servers, or due to
        Rithmic or CQG authentication servers, or IB's servers,
        or whatever. It seems that server maintenance is just a
        black box -- the only thing we (the public) can really know
        for sure is that all non-public scheduled maintenance will
        obviously take place during non-market hours.

        That's why it's better to just wait.

        Comment

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