I am not able to log in to my real account.
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NinjaTrader
NEW: Unable to connect to server (Logon failed)
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Hello Madis,
Thank you for your post. Glad to assist. Testing on my end, all required connections are working as expected. This may indicate a temporary connectivity issue.
The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.
If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.
Please let us know if we may be of further assistance.Eric B.NinjaTrader Customer Service
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Originally posted by NinjaTrader_EricB View PostThe first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.
When login issues are discovered after hours, like, at
8:26pm on a Friday night -- that advice is a bit silly.
The better recommendation is: wait a few hours.
Almost guaranteed, login issues after hours are almost
always related to some kind of server maintenance.
Just have patience, and try again later.
The problem is: server maintenance schedules are usually
never made public. Not even NT Support seems to know if
it's due to their own licence/historical servers, or due to
Rithmic or CQG authentication servers, or IB's servers,
or whatever. It seems that server maintenance is just a
black box -- the only thing we (the public) can really know
for sure is that all non-public scheduled maintenance will
obviously take place during non-market hours.
That's why it's better to just wait.
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