Computer updated and my NinjaTrader reset

306021

Junior Member

Join Date: Jan 2022

Posts: 3
#1

Computer updated and my NinjaTrader reset

01-26-2022, 08:49 AM

So I did an update on my computer which for some reason has made my NinjaTrader reset. I have a lifetime license yet it only shows as a simulated account. My live account that I have registered also no longer shows. The issue is, I can't find my license key anywhere on my emails or on my NinjaTrader portal. Please could you help me resolve this as I wanted to trade today but I can not at the moment. Thanks in advance
Tags: None
NinjaTrader_Eduardo

NinjaTrader Customer Service

Join Date: Jul 2021

Posts: 158
#2

01-26-2022, 09:10 AM

Hello 306021,

Please contact us through email support and we will gladly assist you with this matter.
You can do this through the platform by going to the Control Center-> Help-> Email Support.

Please reference the original email address you used to purchase your license in the message.

Eduardo R.NinjaTrader Customer Service
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