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Closing a trade causes a reverse trade with no stop.
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Closing a trade causes a reverse trade with no stop.
Sometimes when I buy market or sell market and I have a stop, if it hits the profit target it closes but then a new trade line with tag shows up like i'm in a reverse trade and there's no stop.Tags: None
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Hello MatthewLesko,
Thank you for writing in.
CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.
For us to provide more information on what is happening with these orders, we would need to analyze your log and trace files as they provide a detailed history of what happened with the order.- As well, we would need the specific Order ID and date of the Order in question so that we can find and know for sure that we are analyzing the correct order.
Since the log and trace files can contain private or sensitive information, it would be best to write directly into Platform Support with these files and information.
Please use the steps below to send us your Log, Trace, and Database files so I can look into this order behavior further:- Go to the Control Center > Help > Email Support
- Enter your email
- Enter the Subject as "Clayton ATTN 3600322"
- Body: Include the Order ID number, date of the order, and any additional information you want to provide
- Expand the "Other files" section
- Check the following boxes:
- Log and Trace files
- Database File
- Send the message
Clayton G.NinjaTrader Customer Service
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