Hi I have a software glitch I would love your help

[testamind]

I installed ninjatrader 8 a few weeks ago
The software worked really fast

That I clicked on the Startegy bulider and within a few seconds the window will pop up



It's been a few weeks since I clicked on the window to create a strategy that takes almost 3 minutes to open

At first I thought of a problem because of strategies I downloaded from the internet
So I deleted them all

The problem persisted


So I said well we'll delete the software and reinstall
But it did not work out


Thinking to note that I have a very powerful computer
And the software also worked great

But now it's working really slowly

I would be happy for your help and thanks in advance

https://i.postimg.cc/GmZ76V3c/1.png

[NinjaTrader_Zachary]

Hello testamind,

Thank you for your inquiry.

We will need to figure out if this behavior persists when only native NinjaTrader components are loading. Do you experience this behavior when you operate the platform in Safe Mode?

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once you have opened the platform in safe mode:

• Attempt to open the Strategy Builder

Please let me know if you experience this delay when attempting to open the Strategy Builder in Safe Mode.

I look forward to your response.

[testamind]

Hi I checked in safe mode
As requested

And there is no change


There is a way to delete the software including cache files \ and stored memory \ DATA \ system files \ and REG files \ and everything that belongs to the software

And I'll just reinstall it


Maybe what I did (add and remove from the computer) I did not remove everything so we will save information that eventually continues to hurt the speed of the software

[NinjaTrader_Zachary]

Hello testamind,

Thank you for your reply.

If the issue persists, a clean install would be the next step here. Please follow the steps listed below to completely uninstall and reinstall NinjaTrader.

• Close all running applications.
• Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NT8 from the link below:
  • https://ninjatrader.com/GetStarted

Does the problem persist in a clean installation of the platform?

[testamind]

Hello testamind,

Thank you for your reply.

If the issue persists, a clean install would be the next step here. Please follow the steps listed below to completely uninstall and reinstall NinjaTrader.

• Close all running applications.
• Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
• Reboot your PC.
• Once these steps are completed, download and install NT8 from the link below:
  • https://ninjatrader.com/GetStarted

Does the problem persist in a clean installation of the platform?

Thank you so much it's back to work! As in the beginning

[Cao09Grabert20]

Did you take into consideration changing the software you are using? I don't want to say it's bad since I haven't tried it. However, since it gives you so many problems, it might be more comfortable and easier for you to use a more stable one. For example, I have used this one: zaptest.com for over two years, and I never had any problem. Moreover, even if some details were unclear or I didn't know where to find a certain type of information, I always use their online chat available on their website, and everything is solved in some minutes.